Returns and defects policy

Version 2026-11-15

This is how AUGYRO Robotics handles cancellations, faulty parts, parcels damaged in the post and returns for the Solar Dandelion™ kits. You are asked to agree to it at checkout, and the version you agreed to is saved with your order.

The short version

1. Cancelling before your kit ships

This is a pre-order and March 2027 is an estimate. Until your kit is handed to the carrier you can cancel for any reason and receive a full refund to the card or account you paid with. If we ever have to cancel the batch ourselves, every backer is refunded in full.

2. Faulty, broken or missing parts

Every kit is checked before it is boxed, but faults happen. If a printed part is cracked, warped so that it will not fit, or wrongly made; if a solar panel or the charging electronics do not work; or if a part is missing from the box, we put it right:

• We send a replacement for the affected part, free of charge, with free shipping, to any country we deliver to.
• You keep the faulty part. We do not ask you to post anything back.
• If the whole kit is affected, we replace the whole kit on the same terms.
• If we cannot send a working replacement within 45 days of accepting your request, we refund what you paid for the kit.

Faults visible on arrival must be reported within 30 days of delivery. Parts that fail later in normal use are covered for 12 months from delivery.

3. Damage or loss in the post

Every parcel is sent with tracking. If the box arrives crushed, wet or opened and parts are damaged, report it within 7 days of the delivery date shown on tracking, with photos of the outside of the box, the shipping label and the damaged parts. We send replacements for the damaged parts. Transport damage is put right with parts, not with a cash refund.

If tracking shows no delivery 45 days after dispatch, we treat the parcel as lost and send the kit again once at our cost.

We cannot cover, and do not refund:

• parcels returned or lost because the address given at checkout was wrong or incomplete, or nobody collected the parcel;
• parcels refused on delivery, or held or destroyed because import duty or tax was not paid;
• parcels that tracking shows as delivered to the address you gave.

In those cases we can send the kit again if you pay the new shipping charge.

4. What is not a defect

• Normal marks of 3D printing: fine layer lines, a visible seam, small marks where supports were removed, slight colour or gloss differences between parts or batches, and size differences that do not stop parts fitting.
• Damage after delivery: parts broken by force during assembly, drops, glue or paint, modifications, water, or connecting electronics other than as the manual shows.
• How much power it makes: output depends on sun, season, weather and where you put it. The kit is a learning model, not a household power supply.
• The app on your device: the app is free and separate from the kit. Please check it runs on your iPad before ordering if it matters to you.
• Delivery later than the estimate: your remedy for a delay is to cancel before shipping for a full refund.
• Import duty and tax charged by your country.

5. How to ask, and how we decide

• All requests go through the order help form, with your order number and the email used for the order. We reply within 5 working days.
• Requests for a faulty or damaged part need at least one clear photo. We may ask for one more photo or a short video if the first does not show the problem.
• One request per problem. Sending the same request again, or by several routes, does not speed it up.
• We decide on the evidence and tell you the reason. We refuse requests where the photos are not of our product, have been altered, or where the order cannot be matched.
• Please contact us before disputing a payment with your bank. We will fix a genuine problem faster than a bank can. If a payment is disputed, we send the bank the order record, the terms accepted at checkout, the tracking history and our correspondence.
• We answer every polite request, satisfied or not. We do not continue conversations that are abusive or threatening, and we may decline future orders from that customer. This never removes a legal right.

6. Your legal rights

Nothing in this policy takes away rights that the law of your country gives you as a consumer and that cannot be excluded by agreement. Where such a right gives you more than this policy, the law applies.

European Union, EEA, Switzerland and United Kingdom. If your kit is delivered there and you bought it as a consumer, you may withdraw from the purchase within 14 days of delivery without giving a reason. Tell us through the order help form within that time. You then send the kit back within 14 days, tracked, at your own cost. We refund the kit price and the standard outbound shipping charge within 14 days of receiving it. If the kit has been assembled, used or is incomplete, we may reduce the refund by the loss in its value. Your statutory rights where goods do not conform to the contract are not affected.

Everywhere else. Where your local consumer law gives you a right to a repair, replacement or refund for faulty goods, you keep that right.

Need help now? Go to order help. It takes about two minutes.