Shipping

Version 2026-11-15

When

Kits are pre-orders. We expect the first batch to ship in March 2027, in the order the pledges were placed. That is an estimate; if it changes we email every backer. You can cancel for a full refund at any time before your kit ships.

From where

We dispatch from India, Shenzhen, China, France and United States. Your kit is sent from the point that suits your country best: one inside your own customs area where we have it, so there is nothing to pay on arrival, and otherwise the one with the lowest postage. Checkout shows which one before you pay. All parcels are tracked, and we email the tracking number at dispatch.

What it costs

Shipping is charged at checkout and depends on your country and what you order. Use the shipping tool on the campaign page to see your price.

Customs, duty and tax

If your parcel crosses a customs border, your country may charge import duty, tax or a handling fee when it arrives. These are not included in our prices, we cannot predict them, and they are the buyer's to pay. Parcels refused because of these charges are not refunded. Checkout tells you whether your parcel crosses a customs border.

Your address

Please check your address carefully. To change it, use order help before your kit ships. We cannot redirect a parcel once it has left.

Damaged or missing parcels

Report damage within 7 days of delivery, with photos. A parcel with no delivery scan 45 days after dispatch is sent again at our cost. Details are in the returns and defects policy.

Where we deliver

Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Nepal, Netherlands, New Zealand, Nigeria, Norway, Oman, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States, Vietnam.